Frequently asked questions

Payment for goods and their delivery

  • How can I pay?

    We offer two different payment options:

    1. Cashless transfer via PayPal 

    2. Wire transfer to our account

    We will place your order into production as soon as the money is credited to our account.

  • What is the delivery time?

    If you select earrings that are in stock, we will send them within 1-2 days.

    If you design your own earrings with the online configurator and the earrings are not in stock at that moment, we will produce them within 8 days.

    You can check stock availability by clicking on the selected earrings. 

    We offer several shipping companies so that you may choose the one that best suits your needs. 

    - GLS (delivery within 3 days) £17                       

    - DPD (delivery within 3-4 days) £17

    - UPS (delivery in 24h) £17


  • What is the price of postage?

    We offer several shipping companies so that you may choose the one that best suits your needs. 

    - UPS (delivery in 24h) £6.90


  • Is it safe to deliver the jewellery by mail?

    There is no need to worry about the safety of your jewellery. Postage includes insurance against any loss or damage caused by the mailing company.

    We first place your earrings in an authentic Cutie box and then into another box with a polystyrene lining to ensure their safety.


  • Doručujete šperky i do zahraničí?

    Každá malá holčička si zaslouží své princeznovské náušničky. Rádi je proto pošleme každému, ať po České republice nebo do zahraničí.

    K vaší objednávce pouze přičteme částku za poštovné, kterou si můžete přečíst v našem ceníku.

  • How can I track my order?

    You can track the status of your earrings once they are in transit on the GLS, DPD or UPS websites. Just click the link to the website and enter the tracking code you receive after placing your order.

    Shipment tracking links:

    GLS - https://gls-group.eu/CZ/en/parcel-tracking

    DPD - https://www.dpd.com/tracking

    UPS - https://www.ups.com/WebTracking/track?loc=en_us


Guarantee, warranty claims and goods replacement

  • How long is the guarantee period?

    We offer a 2 year guarantee, however, we will take care of your jewellery for its entire lifespan. Danfiloffers lifetime service that includes earring cleaning, replacement of fastenings, new surface treatment, etc.

  • What is the process of raising a warranty claim?

    If you find that the earrings are damaged, please return them to our address. Remember to attach a copy of the invoice to the parcel.

    We will check the earrings and assess the extent of the damage. The warranty claim can be settled in two ways:

    1. Earring repair

    We will repair your earrings and send them back within 2-3 days.

    2. Production of new earrings

    We will produce the earrings again and send them to your address within 10 days.

    There is no fee associated with raising a warranty claim.


  • Is it possible to return the earrings with no questions asked?

    Whether the earring size does not suit you or you have changed your mind, you can return them to us or exchange them with no explanation within 14 days. 

    We will request that you:

    1. Send the earrings to our address

    2. Attach a copy of the invoice to the parcel

    3. State the account number to which you wish to receive reimbursement.

    4. Provide the number of the new earring style, should you wish to receive replacement earrings.


  • Is it possible to replace the earrings after some time?

    If, after some time, you find that your princess is growing like a weed and the earrings are already too small for her, we would be happy to replace them for you. 

    You can choose whether you wish to replace only the fastening size or to select completely new earrings.

    There may be a price difference between the original and replacement earrings. 

    - If the new earrings are more expensive, you will be required to pay the difference by cash on delivery.

    - If the new earrings are less expensive, the difference will be credited to your account.


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Services

  • What services are included in the price?

    Beautiful Packaging:

    We will automatically send you a beautiful box in the form of a little transparent pyramid with the colourful Cutie logo. We will seal the box in a larger paper box and place it all in a paper bag with the same logo.

    Lifetime Service:

    We will take care of your jewellery for its entire lifespan. Danfil offers lifetime service that includes earring cleaning, replacement of fastenings, new surface treatment, etc.

    Discounts on the entire range of Danfil Jewellery products:

    We are pleased to offer a variety of benefits to our customers. As part of our loyalty program, you can get discounts not only on Cutie products but also on our other goods from the Danfil Jewellery brand. All you have to do is fill out the registration form.


Earring care

  • How to prepare earrings for the piercing?

    Before your princess puts her earrings on for the first time, soak them in alcohol for at least 24 hours, preferably the night before having her ears pierced. This will disinfect the earrings and prevent infection of the piercing site.

  • Do we need to take care of earrings after the ear piercing?

    If you wish to have the earrings polished or receive other surface treatment, you can do so within our free lifetime service offer. This service offer also includes fastening replacement if the earrings become too small for the little bearer. 

Allergies

  • Does any allergic reaction to gold occur?

    An allergic reaction to white gold might occur, as it also contains nickel, among other metals, and it is often nickel that triggers an allergic reaction in more sensitive people.

    Our jewellery in white gold, naturally, also contains nickel, however, based on tests conducted at the Technical and Test Institute for Construction Prague, we can confirm by the certification that our jewellery is above EN 1811 standard. 

    If you are worried about a gold allergy, we recommend you choose yellow gold jewellery. Yellow gold contains a copper additive that is much better tolerated.


Products

  • Can I choose any colour of stone for the earrings?

    The advantage of the Cutie earrings configuratoris that you can easily define what shape, style, type of fastening and stone colour you want. For each model there are several stone colour options in the earrings configurator.

  • Is any discount available?

    We are pleased to offer a variety of benefits to our customers. As part of our loyalty program, you can get a discount not only on Cutie products but also on our other goods from the Danfil Jewellery brand. All you have to do is fill out the registration form. 

Haven’t found the answer to your questions? Do not hesitate to contact us.

Our certificates and payment methods